Shipping, Insurance and Warranty

Shipping

We can ship to almost any address within Australia. However please note that there are restrictions on the way some products are shipped and some products cannot be shipped to remote destinations.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.

 

Shipping Insurance

We offer the option of taking out Shipping Insurance from the Checkout page. We highly recommend you take this cover for peace of mind that you are covered if your goods are lost, stolen or damaged during shipping. In the event of a shipment being lost, stolen or damaged, it is your responsibility to contact and liaise with the insurance company to make a claim and to resolve your claim, as the policy created at Check Out will be in your name. Soon after your payment is made for the products and insurance purchased, the insurance company will contact you directly so that you will be abe to make contact with them should you have a problem with the goods during shipping.

IDEAL Process and Automation only use reputable shipping companies and we hope your goods are always delivered in a timely manner, in perfect condition and you never need to make a claim for insurance.

IDEAL Process and Automation does not offer reimbursement of your funds paid or replacement of your purchased products if your product is lost, stolen or damaged during shipping. 

PLEASE NOTE:

a. If your purchase amount is above the cover limit of the insurance company, currently US$2000, a message will appear notifying you of this. To make sure your purchase items are covered by Shipping Insurance, we recommend you split your purchase into two or more purchases with each amount coming under the cover limit. If you do choose to split your purchases to keep them under the Insurance Company's cover limit, please be sure that Shipping Insurance is turned ON when you go back to the Cart.

b. If you choose not to take out Shipping Insurance, your payment for the purchased items will NOT be covered if lost, stolen or damaged during shipping.

 

 Warranty Claims

Your product is covered by a 2 year warranty. Warranty is claimable only through Ideal Process and Automation Pty Ltd. The warranty period expires 2 years after the original order date, even if the product has been repaired or replaced during the warranty period. A warranthy claim will not be possible if Ideal Process and Automation has not been notified of the impending claim prior to the warranty expiry date. The cost of returning the product to Ideal Process and Automation is the responsibility of the customer. Each warranty claim will be assessed by Ideal Process and Automation and will only be approved if the product doesn't meet the manufacturers quality and performance specifications and the product has been determined to have not been damaged, misused, altered in any way and there are no signs of lacking proper maintenance in contravention of the manufacturers specifications and recommendations. If a warranty claim is approved, we reserve the right to choose whether to repair, replace or refund the original purchase price.

Ideal Process and Automation will not be liable for any subsequent costs encountered by the failure of any product or any consequential damage which may have been caused.

If you wish to return your product and have it assessed for a warranty claim, please contact us prior to sending the item. We will provide an RMA form for you to complete and enclose with the product when sending it. We will also provide a return address of where to send the item. A warranty claim may only be made by the original purchaser of the product.